To view the available payment methods for your country or region, visit the contact,contact with us.

No, a payment method cannot be changed once an order has been submitted. If you need to change the payment method, please create a new case with customer support to cancel your pending order. At that time, it will be determined if your order can be cancelled. You may then create a new order.

Unfortunately, coupon codes are only redeemable at the time of checkout. They may not be applied after your order is submitted. We cannot issue refunds or cash value for coupon amount.

In order to check if your order has shipped, your order must have been submitted as a logged in my BSWchip user. Go to “My account” select “Order history” and select the order you are interested in. You can contact the customer to get information about the order’s shipping status.

If you did not purchase as a logged in my BSWchip user, create a new case with customer support for order status.

Your tracking number will be sent in order status updates and order fulfilled emails.

Certainly. If you forget, you can obtain your order information from the customer service at any time.

If you use Betterswell shipping, we attempt to fulfill orders within 2 to 3 business days. However, delivery may take up to 10 business days after shipment. If you use your third-party freight carrier, you select your level of service. Please contact your third-party freight carrier if you have any issues.

Betterswell is introducing the new experience for finding and ordering samples on BSWcgip.com. Simply search the part of interest and you will be directed how to request samples. Not all devices are eligible for samples. Limits apply devices and to sample orders.

At BETTERSWELL, we have a very deep commitment to investing in university programs that spans recruiting, helping professors develop coursework, literature, design contests, and many other activities. The sample program is designed for professional development activities, and therefore, we do not provide samples to universities. For student projects, we suggest purchasing devices online through bswchip.com. BETTERSWELL can sell orders as small as one unit for your project.

Yes, BetterSwell offers samples of its devices to design engineers to support new product designs and to qualify BetterSwell devices in existing designs. You can request samples on our “Contact” tab. You can review the process to request access here. BetterSwell does not allow the use of free email domains to order samples, so apply with your my BetterSwell account tied to your corporate email domain. BetterSwell reserves the right to approve or decline any company into the sample program. Please note that sample limits do apply.

There is no refund allowed for purchased EVMs.  Please refer to the Terms of Sale and Customer Returns procedures for additional information.

There is no refund allowed for purchased parts. Please refer to the Terms of Sale and Customer Returns procedures for additional information.

If the tracking information indicates the package is being returned to TI, or if the address is incorrect, it may have been deemed undeliverable by the carrier. When the carrier returns an undeliverable package to TI, we issue a full refund as we are unable to re-ship orders that are returned. If you would like to reorder items that were undeliverable, you will need to submit a new order with corrected information.

Orders using Alipay, WeChat Pay and UnionPay for payment are  allowed refunds within  12 months of the order submission. If a refund is required after 12 months, you will be contacted with alternate refund information.

Typically, refunds on orders take 7 to 14 business days. This time may depend on the time it takes to return the product and the credit card company policy for refunds. It could take one to two billing cycles for you to see the credit on your credit card statement.

Yes. UnionPay supports same day voids as long as they are a full order void. UnionPay will not allow a same day partial order void.